PRIVACY POLICY

1. Who we are

Modern Hypnosis by Alan Currie is operated by Alan Currie in Ayr, South Ayrshire, Scotland. Alan Currie is the data controller for personal information processed through www.modernhypnosisbyalancurrie.com, one-to-one hypnotherapy services and associated digital products.

2. What this Policy covers

This Privacy Policy explains how personal information is collected, used, stored and shared when you use the Site, make an enquiry, book a session, sign up for the Feel Better Fast Toolkit™, purchase or access a digital product, receive emails, or otherwise interact with Modern Hypnosis.

3. Information we may collect

Depending on how you interact with us, we may collect:

identity and contact information, such as your name, email address and telephone number;
enquiry, booking and appointment information;
account information associated with Kajabi or another service used to provide digital access;
purchase, transaction and product-access information;
communications and customer-service correspondence;
information you voluntarily provide in connection with one-to-one hypnotherapy, which may include information about your health, wellbeing, personal circumstances or history;
for clients under 18, information relating to a parent or legal guardian and appropriate consent or contact details;
marketing preferences and records of consent or unsubscribe requests;
technical and usage information such as IP address, browser/device information, pages viewed and cookie or analytics information where permitted.

Modern Hypnosis does not need to receive or store your full card details where payment is handled directly by an independent payment processor.

4. How we collect information

Personal information may be collected:

directly from you through forms, email, telephone, booking, purchase or session contact;
from a parent or legal guardian where a client is under 18;
automatically through the Site and permitted cookies or similar technologies;
from service providers used to administer accounts, payments, emails, bookings or digital access.

5. How we use personal information

We may use personal information to:

respond to enquiries and communicate with you;
arrange and provide one-to-one hypnotherapy services;
administer bookings, payments, refunds and customer accounts;
deliver the Feel Better Fast Toolkit™ and other requested resources;
provide and maintain access to purchased ebooks, audios, toolkits and The Anxiety Solution™;
send service messages relating to purchases, access, appointments or account administration;
send marketing emails where permitted and in accordance with your preferences;
maintain appropriate client, transaction and business records;
protect the security and integrity of the Site and services;
analyse and improve the Site and customer journey where analytics are lawfully enabled;
comply with legal, regulatory, tax, insurance, safeguarding or dispute-resolution obligations.

6. Lawful bases for processing

Depending on the purpose, we rely on one or more of the following lawful bases:

Contract — where processing is necessary to take steps at your request or to provide a service or product you have requested or purchased;
Legal obligation — where information must be processed to comply with applicable law;
Legitimate interests — where processing is reasonably necessary to operate, secure and improve the business or respond to customers, provided your rights and interests do not override those interests;
Consent — where you have made a clear choice, including where consent is required for marketing, certain cookies or other specific processing.

Where you voluntarily provide health or other special-category information in connection with hypnotherapy, we process that information only where an additional lawful condition applies, including explicit consent where required.

7. Marketing communications

Signing up for a free resource or making a purchase does not remove your right to control marketing communications. Marketing emails are sent only where permitted by applicable law.

You can unsubscribe at any time using the unsubscribe link in a marketing email or by contacting Modern Hypnosis through the Site. Service and transactional emails, such as purchase confirmations, access instructions or appointment communications, may still be sent where necessary.

8. Cookies and analytics

The Site uses cookies and similar technologies as described in the Cookie Policy. Strictly necessary technologies may operate without consent where permitted. Non-essential analytics, functionality or marketing technologies are used only where an appropriate consent or other lawful basis is available.

9. Who we may share information with

Personal information may be shared with trusted service providers only where reasonably necessary to operate the Site or deliver a requested service. These may include:

Kajabi or other website, email and digital-delivery providers;
payment processors made available at checkout, such as Stripe or PayPal where enabled;
Zoom or another communication platform used for online appointments;
professional advisers, insurers, accountants or technology providers where necessary;
public authorities, regulators, courts or law-enforcement bodies where disclosure is required or permitted by law.

We do not sell personal information to advertisers.

10. International transfers

Some service providers may process information outside the United Kingdom. Where personal information is transferred internationally, appropriate safeguards recognised under UK data-protection law are used where required.

11. How long we keep information

Personal information is kept only for as long as reasonably necessary for the purpose for which it was collected, including the delivery of services, maintenance of access, legal and tax obligations, insurance requirements, safeguarding, complaint handling and the establishment or defence of legal claims.

Different categories of information may therefore be retained for different periods. When information is no longer required, it is deleted, anonymised or securely disposed of as appropriate.

12. Security

Reasonable technical and organisational measures are used to protect personal information against accidental loss, misuse, unauthorised access, alteration or disclosure. No online service can guarantee absolute security.

13. Children and young people

One-to-one hypnotherapy may be provided to clients aged 10 and over where appropriate. For clients under 18, parent or legal guardian involvement and consent are required as described in the Terms & Conditions.

Information relating to a child or young person is handled with particular care and only to the extent reasonably necessary to administer or provide the requested service, meet safeguarding responsibilities and comply with applicable law.

The Site’s paid digital products are not intended to be purchased independently by children without appropriate parent or guardian involvement.

14. Your data-protection rights

Subject to applicable law and any relevant exemptions, you may have the right to:

request access to personal information held about you;
ask for inaccurate or incomplete information to be corrected;
ask for personal information to be erased in certain circumstances;
ask for processing to be restricted in certain circumstances;
object to certain processing, including direct marketing;
receive certain information in a portable format;
withdraw consent at any time where processing is based on consent;
raise a concern or complaint about how your information is handled.

A request can be made through the Contact page at www.modernhypnosisbyalancurrie.com. Identity may be verified before a request is completed.

15. Complaints to the ICO

You have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection. Information about raising a concern is available at www.ico.org.uk.

16. Third-party websites

The Site may contain links to external websites such as Amazon. Modern Hypnosis is not responsible for the privacy practices of third-party websites. You should review their own privacy information.

17. Changes to this Policy

This Privacy Policy may be updated to reflect changes in the Site, services, technology or applicable law. The current version will be published on the Site with its effective date.

18. Contact

Questions about privacy or requests relating to personal information can be sent through the Contact page at www.modernhypnosisbyalancurrie.com