REFUND POLICY
1. Scope
This Refund Policy applies to purchases made from Modern Hypnosis by Alan Currie through www.modernhypnosisbyalancurrie.com, including one-to-one hypnotherapy services and digital products such as ebooks, guided audios, toolkits and The Anxiety Solution™.
Nothing in this Policy limits your statutory rights.
2. One-to-one hypnotherapy sessions
If you need to cancel or rearrange a session, please provide at least 24 hours’ notice.
With at least 24 hours’ notice, the appointment may be rearranged without a cancellation charge. Cancellations made with less than 24 hours’ notice, and missed appointments, may be charged in full.
Once a session has taken place, payment is for the professional time and service provided and is not refundable simply because a particular outcome was not achieved. This does not affect any rights you may have where a service has not been provided with reasonable care and skill or where another statutory remedy applies.
If Modern Hypnosis cancels a session and a suitable replacement appointment cannot be agreed, any amount paid for that session will be refunded.
3. Statutory cancellation rights for services booked at a distance
Where applicable, a consumer who books a service online or at a distance may have a statutory 14-day cancellation period. If you ask for the service to begin during that period, you may be required to make an express request for early performance.
If a service has been partly performed during the cancellation period at your express request, you may be required to pay a proportionate amount for the service already supplied. If the service has been fully performed after the required request and acknowledgement, the statutory cancellation right may end.
4. Digital products
Digital products include downloadable or streamed ebooks, PDFs, guided audios, toolkits, The Anxiety Solution™ and other digital resources.
Where you choose immediate access, you may be asked before supply begins to expressly agree to immediate delivery and acknowledge that your 14-day cancellation right is lost once downloading or streaming starts.
After digital content has been supplied in this way, refunds are not normally provided for change of mind.
If digital content is faulty, not as described, or does not meet applicable statutory requirements, your legal rights and remedies remain unaffected. Please contact Modern Hypnosis so the issue can be investigated and, where appropriate, access can be repaired, replaced or refunded.
5. Duplicate or accidental purchases
If you believe you have been charged twice for the same purchase or have made an accidental duplicate purchase, contact Modern Hypnosis as soon as possible. Verified duplicate charges will be corrected.
6. Refund processing
Where a refund is due, it will normally be returned to the original payment method. Processing times depend on the payment provider and your bank and may take several business days after the refund is issued.
7. Third-party purchases
Purchases made directly through third parties, such as Amazon, are subject to the refund and returns process of that third party. Modern Hypnosis cannot directly refund a transaction processed by an independent retailer.
8. Contact
To request a cancellation, discuss a refund or report a purchase problem, use the Contact page at www.modernhypnosisbyalancurrie.com and include enough information to identify the booking or order.
